What should a pharmacist do if they encounter a voided prescription number?

When a pharmacist encounters a voided prescription number, the proper course of action is to document the error. This step is critical for maintaining accurate records and preventing any potential issues in the future. Voided prescriptions may indicate that there was an error in the original prescription, whether due to incorrect information or the need for a change in medication or dosage. By documenting the error, the pharmacist ensures there is a clear record of what transpired, which can be important for both patient safety and legal compliance.

Documentation serves multiple purposes: it helps in tracking the history of the patient's prescriptions, assists in clarifying any potential misunderstandings that may arise later, and provides a safeguard for the pharmacist and the pharmacy against liability. It also allows for reviewing the prescription process to identify areas for improvement, ultimately enhancing patient care.

In contrast, simply disregarding the voided prescription could lead to dispensing errors or legal complications, while requesting a new prescription may not be necessary if the proper documentation of the voided prescription has not been completed. Noting it as a successful fill would be misleading, as a voided prescription indicates that it should not have been filled. Thus, documenting the error is the most appropriate and responsible action for the pharmacist.