What is required for drive-thru pharmacies regarding communication?

Drive-thru pharmacies are required to have 2-way visual and auditory communication to ensure effective communication between the pharmacist and the patient. This requirement is crucial for patient safety and compliance with pharmacy regulations. The option for 2-way visual and auditory communication ensures that customers can not only hear the pharmacist's instructions and questions but also see visual cues, such as the pharmacist's presence or any provided literature. This dual mode of communication minimizes misunderstandings and enhances the pharmacist’s ability to provide personalized care and address any patient inquiries directly. Having both visual and auditory channels is particularly important in the drive-thru setting, where the physical barriers may impede face-to-face interaction, thus ensuring that patients receive the same level of service and attention as they would inside the pharmacy.